My Love Andy Lau World Tour.Hong Kong 2020

 

「The 2018 Concert - Rescheduled」

 

Priority Purchase / Tickets Exchange Registration

 

Date: 10 June 2019 at 12 noon - 9 August 2019 at 12 noon

 


 

Corresponding Rescheduled Concert Dates for the Cancelled Concert Dates

Cancelled Concert Dates Corresponding Rescheduled Concert Dates
28 December 2018 (Fri) 15 February 2020 (Sat)
29 December 2018 (Sat) 16 February 2020 (Sun)
30 December 2018 (Sun) 17 February 2020 (Mon)
31 December 2018 (Mon) 18 February 2020 (Tue)
1 January 2019 (Tue) 20 February 2020 (Thu)
2 January 2019 (Wed) 21 February 2020 (Fri)
3 January 2019 (Thu) 22 February 2020 (Sat)

 

Priority Purchase – Terms & Conditions

  1. Only those who have successfully obtained refunds from Focus Entertainment Limited ("the former concert organizer") are eligible for priority purchase ("eligible persons") for the corresponding rescheduled concert. All rights in and to the priority purchase will be for the same price, same quantity, and same seat(s) of the original ticket(s). The dates of the rescheduled concerts have been designated by Topman Global Limited ("the new concert organizer"). For the corresponding rescheduled concert dates, please refer to the table above.
  2. From 12 noon on 10 June 2019, the former concert organizer will send an email or SMS to all eligible persons with the link for priority purchase. The priority purchase must be made within the above specified period. Requests received after the deadline of 12 noon on 9 August 2019 will not be accepted.
  3. After the deadline, all unclaimed priority purchase ticket(s) will be processed by the new concert organizer at its sole discretion. Eligible persons who have not exercised their right to priority purchase would be deemed to have waived their rights voluntarily and shall have no claim whatsoever.
  4. Eligible persons are required to purchase the equivalent number of tickets as their refunds, no partial purchase will be allowed.
  5. Priority purchase can be made by credit card (Visa/Mastercard), Alipay and We Chat Pay through the designated webpage link. All transaction fees charged by the online payment service provider will be borne by the new concert organizer. ATM or cash deposit at bank counters in Hong Kong is also accepted.
  6. Upon successful payment of the priority purchase, no cancellations will be accepted. After confirmation of payment to account, a "Notice of Ticket Collection" will be sent by e-mail or SMS from 26 to 31 August 2019 to those who have successfully made their priority purchase.
  7. Those who have successfully purchased the ticket(s) for the corresponding rescheduled concert must collect the new ticket(s) in person and is required to present the registered identity documents for verification upon collection.
  8. Tickets sold are non-refundable and non-exchangeable. If the concert is cancelled or postponed, the new concert organizer shall be responsible for refunding the purchase price of the tickets. Refunds will be made to ticket holders only.
  9. By exercising your right to priority purchase, you agree that the new concert organizer may store, process and use the personal data provided for verification and priority ticket purchasing purposes. All personal data collected will be destroyed as soon practicable after the priority purchase, tickets exchange and tickets collection procedures have been completed. For further details on how the new concert organizer uses personal data, please refer to their privacy policy.
  10. The time stated herein Hong Kong time as determined by the system.
  11. In the event of any dispute, the new concert organizer reserves the right of final decision.

 

Tickets Exchange Registration - Terms & Conditions

  1. Ticket holders of the cancelled concerts who have not obtained a refund ("Qualified Persons")from Focus Entertainment Limited ("the former concert organizer") may register to exchange their ticket(s) for the corresponding rescheduled concert. All rights in and to the ticket exchange will be for the same price, same quantity, and same seat(s) of the original ticket(s). The dates of the rescheduled concerts have been designated by Topman Global Limited ("the new concert organizer"). For the corresponding rescheduled concert dates, please refer to the table above. All complimentary ticket(s) with a face value of HK$0.0 are not eligible for ticket exchange.
  2. Qualified Persons must register online during the above specified period. Requests received after the deadline of 12 noon on 9 August 2019 will not be accepted.
  3. After the deadline, all original tickets for the "My Love Andy Lau World Tour Hong Kong 2018" concert that were not registered for ticket exchange will be invalid and cannot be used for the 2020 concert. Qualified persons who have not exercised their right to the ticket exchange will be deemed to have waived their rights voluntarily and shall have no claim whatsoever. All unclaimed ticket(s) will be processed by the new concert organizer at its sole discretion.
  4. Each Qualified Persons is only permitted to submit one ticket exchange registration with a maximum of 20 tickets. Once submitted, ticket information cannot be altered.
  5. To register for ticket exchange, please provide the requested personal details and ticket information, photograph and submit a photo showing the front of the original ticket(s). The photo must clearly show each complete ticket (see Notes 1-2) and all the information printed on each ticket. Ticket exchange requests may be refused by the new concert organizer if any details on the ticket(s) have been omitted or altered or if the ticket(s) are damaged, defaced, or mutilated.
  6. Upon successful verification of the registration information, a "Notice of Ticket Collection" will be sent by e-mail or SMS from 26 to 31 August 2019 to the successful ticket exchange registrant.
  7. The successful ticket exchange registrant should keep the original ticket(s) properly. Registrant shall have to collect the new ticket(s) for the corresponding rescheduled concert in person. The complete original ticket(s) (Note 1-2) and registered identity documents are required to present for redemption and verification upon collection.
  8. By exercising your right to ticket exchange, you agree that the new concert organizer may store, process and use the personal data provided for verification and ticket exchange purposes. All personal data collected will be destroyed as soon practicable after the priority purchase, tickets exchange and tickets collection procedures have been completed. For further details on how the new concert organizer uses personal data, please refer to their privacy policy.
  9. The time stated herein is Hong Kong time as determined by the system.
  10. In the event of any dispute, the new Concert Organizer reserves the right of final decision.

 

Notes:
  1. 28th December 2018 ticket(s) - without stubs; 29th December 2018 to 3rd January 2019 tickets - with stubs intact. Photocopies or photographs of tickets shot from computers/mobile phones are not acceptable.
  2. If you have not collected the original ticket(s) purchased at URBTIX, you must upload the "Online Confirmation Letter" issued by Cityline via email. Upon collection of the new ticket(s), you must provide an electronic or printed version of this letter for verification.

 

Ticket Exchange Registration – Ticketholders who are public members

 

AWC Members – Priority purchase and priority ticket exchange registration from 3rd June 2019 12 noon onwards.

  1. Beginning 12 noon on 3 June 2019, Focus Entertainment Limited ("the former concert organizer") will send an email or SMS to all AWC members who have successfully obtained refunds with the link for priority purchase. The priority purchase must be made within the above specified period. Requests received after the deadline of 12 noon on 9 August 2019 will not be accepted.
  2. AWC members who have not processed their ticket(s) for refunds from the former concert organizer and who wish to register for ticket exchange may do so at the AWC members zone (shown below). Ticket exchanges must be registered online during the above specified period. Requests received after the deadline of 12 noon on 9 August 2019 will not be accepted.
  3. For those AWC members who have not collected their tickets of the cancelled concerts or have notified AWC for ticket exchange, AWC will transfer their details to the new concert organizer for the processing of ticket exchange registration.
  4. Upon confirmation of payment to account or successful verification of information, the new concert organizer will send a "Notice of Ticket Collection" by e-mail or SMS from 26 to 31 August 2019 to those who have successfully made their priority purchase and successful ticket exchange registrants.
  5. For additional information and the terms and conditions of priority purchase or ticket exchange, please refer to the applicable section above.
  6. The time stated herein is Hong Kong time as determined by the system.

 

Ticket Exchange Registration – Ticketholders who are AWC members

 

For any further assistance on priority purchase or ticket exchange, please email [email protected] or call the following hotlines during office hours (from 10am to 6pm, Monday to Friday except public holidays):

852-2361 6929
852-2361 6708
852-2751 9118