2019/05/15

「My Love Andy Lau World Tour.Hong Kong 」
2018 Concert –Online appointment service for on-site refund has now ended

The online appointment service for on-site refund has now ended. For those ticketholders who have successfully made an appointment, please bring along (i) the appointment confirmation (electronic or printed version), and (ii) the original valid concert ticket (Note 1 and Note 2) and (iii) valid original identification document to the on-site refund location to process the refund.

On-site Refund
Dates: 17 – 19 May 2019 and 24 – 26 May 2019 (Friday, Saturday and Sunday)
Time: 10am to 6pm 
Location: The “Hirer’s Box Office” of the Hong Kong Coliseum located at 9 Cheong Wan Road, Hung Hom, Hong Kong 

Notes: 
Note 1: 28th December 2018 tickets - without stubs; 29th December 2018 to 3rd January 2019 tickets - with stubs intact. Photocopies, prints or photographs of the tickets will not be accepted.

Note 2: Those who have lost their tickets must bring their original “Report Lost of Ticket Letter” issued by Focus Entertainment Ltd/Cityline/Urbtix along with their valid original identification document (the name and identification number on the letter must match the identification document) to process their refund. 

Remarks: Please refer to On-site Refund - Terms and Conditions at: 
https://concert.andylau.com/en/form/

For any inquiries, please call the following hotlines during office hours (from 10am to 6pm, Monday to Friday except public holidays) or email refund@focusentertainment.cc. 

Hotlines:
(852) 2361-6929
(852) 2361-6708
(852) 2751-9118